Shipping policy

1. Order Processing

All orders are processed and shipped within an estimated timeframe of 2 business days after payment confirmation.

In the event that, due to exceptional operational reasons, we are unable to ship an order within a maximum of 5 business days, the customer may request a full refund, which will be issued to the original payment method, by contacting support@spartawears.com.

2. Order Tracking

Once your order is confirmed, which occurs a few minutes after the payment is successfully processed, you will be able to track your order at any time, even before it is shipped.

The information displayed in the carrier’s tracking system is considered the official source of the shipment status.

3. Shipping Method & Coverage

All orders are shipped from Colombia to the United States using FedEx or DHL as carriers.

  • We offer free shipping on all orders.
  • We ship exclusively to:
    • Continental United States
    • Puerto Rico
  • We do not ship to:
    • Hawaii
    • Alaska
    • Other U.S. territories outside the continental U.S.
    • P.O. Boxes

4. Duties, Taxes & Customs

All shipments are sent under the DDP (Delivered Duty Paid) method.

This means that Sparta assumes any charges related to duties, taxes, or customs fees, even in the event of a carrier billing error. The customer will not be required to pay any additional charges to receive their order.

5. Address Changes

Orders are processed in an automated system using the address provided by the customer at checkout.

  • If the order has not yet been shipped, an address change may be requested only if allowed by the carrier.
  • If the order has already been shipped, we will attempt to request an address change with FedEx or DHL:
    • If the carrier successfully updates the address and the package is delivered, the shipment will be considered completed without issue.
    • If the address cannot be changed and the package is lost, Sparta is not responsible and the loss will be assumed by the customer.

Requesting an address change may result in delivery delays.

6. Estimated Delivery Time

The estimated transit time is 4 to 6 calendar days from the shipment date.

This timeframe is estimated and may vary due to external factors such as:

  • Customs inspections
  • Weather conditions
  • Carrier operational delays

7. Unsuccessful Delivery Attempts

If FedEx or DHL makes one or more delivery attempts that are unsuccessful because no one is available to receive the package, or due to any situation attributable to the customer:

  • The customer must contact FedEx or DHL directly to reschedule delivery or arrange pickup according to the carrier’s options.

If, after multiple delivery attempts, delivery becomes impossible due to customer responsibility, Sparta is not responsible for the loss of the product, and no refunds or reshipments will be issued.

8. Delivery Confirmation

Once FedEx or DHL marks an order as “Delivered”, it will be considered officially and definitively delivered.

Sparta is not responsible for:

  • Lost packages
  • Theft
  • Deliveries to incorrect locations
  • Claims made after delivery confirmation

once the carrier has confirmed delivery to the address provided by the customer at checkout.

9. Lost Packages in Transit

If FedEx or DHL officially confirms that a package was lost before delivery, or reports a carrier-related inconsistency:

  • We will ship a replacement at no additional cost, subject to inventory availability.
  • If the product is unavailable, the customer may request a full refund.

If the original package is later delivered after a replacement has been issued, the customer may keep both products.

10. Incorrect Address or Returned Packages

If an order cannot be delivered due to:

  • An incorrect or incomplete address provided by the customer
  • Package refusal
  • Delivery failure caused by the information provided in the order

the product will be considered lost, will be the customer’s responsibility, and no refunds will be issued in these cases.

11. Delays Due to Force Majeure

Sparta is not responsible for delivery delays caused by events beyond our control, including but not limited to:

  • Extreme weather conditions
  • Customs delays
  • Strikes
  • Carrier operational issues

12. Contact

For any shipping-related inquiries, please contact us at support@spartawears.com.